Returns & Exchanges
At LINAVEA, we want you to love your linen pieces. If something isn't quite right, we're here to help.
We offer a 30-day return policy for change-of-mind and sizing-related returns, starting from the date you receive your order. Your rights under the Australian Consumer Law (ACL) are not limited by this 30-day period.
Our Australian Return Address
To make the return process convenient, we have a dedicated return address in Melbourne, Victoria, Australia.
You do not need to ship eligible returns back overseas.
For security and efficient processing, our return address will be provided by email once your return request has been approved.
How to Return
1 . Contact us at sales101@linavea.com within 30 days of receiving your order to request a Return Authorization (RA) number.
2 . Once your request is approved, we will email you the return instructions and our Melbourne return address.
3 . Securely pack the item(s), ensuring all original tags remain attached.
4 . Ship your return parcel to the address provided in our email.
Please do not send any items back before contacting our customer service team.
Conditions for Return
For change-of-mind and sizing-related returns, items must:
1 . Be unworn and unwashed.
2 . Be in their original condition.
3 . Have all original tags attached.
4 . Be returned in accordance with the instructions provided by our customer service team.
Change of Mind & Sizing Issues
If you change your mind or the size isn't quite right, you are responsible for the return shipping cost to our Melbourne return address.
Original shipping fees are non-refundable for change-of-mind returns.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us at sales101@linavea.com with your order number and clear photos of the issue.
We will assess your request and provide an appropriate remedy in accordance with the Australian Consumer Law (ACL).
Where applicable, this may include a replacement or refund in accordance with your rights under the ACL. We will cover reasonable return shipping costs when required by law.
Refunds
Once your return has been received and inspected at our Melbourne return address, we will notify you of the outcome.
For approved refunds, we aim to process the refund to your original payment method within 5–7 business days.
Please note that your payment provider may require additional time for the funds to appear in your account.
Contact Us
If you have any questions about returns, exchanges or refunds, please contact our customer service team.
Email: sales101@linavea.com
We aim to respond to all inquiries within 24-48 business hours.
We're always happy to help you find the right solution.
