FAQ
Categories
Shipping
How long will it take to get my order?
our order will be carefully inspected and dispatched within 1–2 business days. Standard tracked delivery to Australia takes 6–10 business days. You will receive a tracking number via email as soon as it ships.
Where do you ship from?
Where do you ship from?
A: To offer you premium quality at a fair price, our pieces are currently crafted and dispatched directly from our partner studio overseas.
How do I track my order?
You will receive an international tracking number via email once your order is dispatched. This tracking number provides end-to-end updates and can be used on universal tracking platforms like 17TRACK or Parcel App to follow your parcel from our studio all the way to your door in Australia.
Note: If you prefer to track on a specific local Australian courier's website (e.g., AusPost), please contact our support team at sales101@linavea.com and we will be happy to provide you with the local tracking number.
Will I be charged customs or duties when my order arrives?
No. Orders under AUD $1,000 are exempt from Australian import duties and taxes. The price at checkout is final — no hidden fees.
Returns
Can I return my order?
Yes. We offer a 30-day return policy from the date you receive your order. Items must be unworn, unwashed, and in their original condition with tags attached.
Where do I send my return?
We have a dedicated local return address in Melbourne, VIC. You only need to ship the item domestically within Australia — no international returns required.
Who pays for the return shipping?
For change of mind or sizing issues, the customer is responsible for the return shipping cost to our Melbourne address. If the item is faulty or incorrect, we will cover the return shipping and offer a full refund or replacement.
Product & Sizing
Are your garments 100% linen?
Yes, we are dedicated to pure natural fibres. All our core pieces are crafted from 100% premium linen, known for its breathability and durability.
Do your sizes run true to size?
Our designs feature a relaxed, effortless silhouette. If you prefer a closer fit, we recommend sizing down. Please refer to the detailed size guide on each product page.
How do I care for my linen garment?
Linen gets softer with every wear. We recommend a cold gentle machine wash or hand wash, and hanging it in the shade to dry. Do not tumble dry. Embrace the natural crinkle — it’s part of the linen’s character.
General
How can I contact you?
You can email us at sales101@linavea.com, or send us a WhatsApp message at +61 431148428(Australian Support). We usually reply within 24 hours on business days.
Can I get my product personalized?
Currently, we do not offer personalization or custom sizing, but we are working on expanding our services in the future.
Can I sign up to your newsletter?
Absolutely! Scroll to the bottom of our website to join our newsletter and get early access to new arrivals, restocks, and exclusive offers.
Need more help?
Please fill out the form below or email us directly at sales101@linavea.com. Our Melbourne support team will get back to you within 24–48 hours.
